Frequently Asked Questions

How much do you charge for shipping?

We currently offer shipping to 52 countries around the world, with a shipping cost that varies according to your location, while providing free shipping in most cases.

Will I be charged any shipping, customs or duties fees?

For our website, you pay for the product and shipping fees if available .

But, we are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. This varies according to the laws of the country in which you reside

When will you ship my order?

If you order an in-stock item, we’ll ship it within 2/3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Delivery time varies according to the country in which you reside, To find out the Delivery time for your country, please visit our shipping and delivery page

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available. In this case, please contact us at support@grimbey.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@grimbey.com

For more questions, Please Contact us

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